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|Frequently Asked Questions
Q: Do you ship internationally?
A: Yes we do! Good news for International customers, international shipping rates are now automatically calculated in the shopping cart when you check out. There is no longer a need to reconfirm your order.
Q: How can I find out when a certain SLG comic will come out?
Visit the Production Schedule page often. It lists specific dates for upcoming and recently published books, as well as comics scheduled to be in stores in the upcoming months.
Q: Will there be any more issues of Johnny the Homicidal Maniac/Squee/I Feel Sick?
A: Jhonen has discussed several projects with us, none of which are related to his "Johnny" universe. We'll keep you apprised of any new developments.
Q: Where can I find a store near me that carries SLG Publishing comic books and merchandise?
A: All comic book stores can carry SLG books. If your local store doesn't stock something you want, ask them to order it. Unless they really suck, they'll do it. You can also buy our graphic novels and some of our comics at Amazon.com.
Q: How can I order from you directly?
A: There are a few ways to do so. One is to call us up at (408) 971-8929 and order over the phone with a Visa or Mastercard. You can also order with a Visa or Mastercard at this website. If you'd like to pay by check or money order, send your order information (name, address, items wanted) and your payment to P.O. Box 26427, San Jose, CA 95159-6427. If you live nearby, you may also drop by our office and buy what you want from us. We're located at 577 South Markeet St., San Jose, CA 95113. We're usually here from 10 a.m. to 5 p.m. Monday - Friday. Except when we've gone out to lunch.
Q: How can I get an SLG catalog?
A: Our current catalog is #19. You can it order, free, by calling us or e-mailing your name and address to our orders department: slgorders@slgpubs.
Q: What is the status of my order?
A: Please send all order inquiries to firstname.lastname@example.org. (When you email with a question about an order, be sure to give us your full name, address, order number, and items ordered.), or call 1-877-754-7877. Please keep in mind that our turn-around time will probably be longer than that of a company like Amazon.com. We're substantially smaller (there's only four to six of us in the office at any one time), so please be patient. Orders usually ship from our office within two weeks.
The most common cause for a delayed order is a problem with customers' check cards. Now that most people have those credit card/check cards, they pay out of their checking account. The problem is that if your balance when the order is processed is insufficient, it comes back to us as a "credit card declined," and we have to try to contact you about it. If we can't reach you, we have to wait for you to contact us. It is up to you to make sure your account can cover the purchase, no matter what the actual day the order is processed. Remember that if an item is out of stock, that portion of your order will not be processed on the same day as the other items. You should still ensure that your account can cover that amount when it does return to stock.
Sometimes, items are shipped in separate boxes, and don't arrive on the same day. If you ordered a toy or a poster in addition to your comics, chances are you will be receiving two packages. Please wait another day or two to see if shows up.
Q: My online order status says "credit card approval needed." Is there a problem with my credit card?
A: No, that means that we haven't charged your credit card yet. If there is a problem with your credit card, you will receive an e-mail from our order department.
Q. The comic book I want is listed as "out of stock" in the webstore. Does that mean it's of print?
A: No. As long as there is a substantial demand for titles, we keep them in print. The webstore is tied into our inventory system IN THE OFFICE, and only refers to what is in this building. Most of our inventory is actually stored at the printer, and we are continually receiving new books.
Q: Don't you people send out shipping confirmations?
A: Yes we do, however we have noticed that many people have very aggressive SPAM gaurds on their computers. Our system is automated and if you have an email system which requires us to type a password or some other interactive thing which prevents SPAM from hitting your inbox will will most likely never see it.
Also, AOL users make a double note. Many AOL users have reported that they have trouble getting our emails. AOL only accepts text based email, so users of that service will be unable to recieve our company newsletters. Our various other emails also seem to be blocked as well by AOL as well since it only takes one or two people reporting email as spam on AOL to block ALL of our emails, even the text based ones like order confirmations, from getting to their destination (not a shock but it seems people find it easier to mark an email as SPAM than to follow an unsubscribe link in a promotional email).
If you are an AOL user and you have a question or concern about an order or you have not gotten an order confirmation please contact us at our alternate email address at email@example.com. We also would encourage you to get an email account on something like Yahoo or Gmail.
Q: How can I contact my favorite creator?
A: Most of the creators list their e-mail or snail-mail addresses in their comic books. If they don't have their email address or snail-mail address listed and you'd like to send a letter, you may send an email to firstname.lastname@example.org or physical letters to 577 South Market St., San Jose, CA 95113, and we will forward it. Keep in mind, however, that we do not forward packages to creators unless they have told us that they are expecting something. So if you have something you'd like to send that's not a letter, e-mail the creator and get permission to send it. They'll let us know that it's okay to forward it.
Q: How can I get my comic book considered for publication by SLG Publishing?
A: Take a look at our submission guidelines.
Q: Do I have to be of a certain age or have formal training to submit to you?
Q: Do you accept submissions from people outside of the United States?
A: Yes. You can submit digitally or, if you send your submission in the mail, please send International Reply Coupons (IRCs) and a self-addressed envelope for our reply.
Q: What type of comics is SLG looking for?
A: The best way to get an idea of what we like is to take a look at what we publish, especially the newer titles.
Q: In what format should my submission be?
A: Obviously, don't send us your original artwork (that's your irreplaceable, one-of-a-kind, you-actually-drew-on-the-paper artwork); send us photocopies or print-outs of your work. We prefer to receive submissions on regular letter-sized paper.
Q: I have an idea for a comic book. Is it something you'd be interested in publishing?
A: When it comes to ideas, so much is dependent on the execution, so we can't really tell you if we'd be interested solely on your description of your project. We need to see and read the actual work.
Q: Would you publish something that isn't a comic book?
A: Perhaps. We've published a few illustrated storybooks. However, keep in mind that our distribution model is not best suited for these kinds of books, so we are a bit more hesitant to take on storybook projects from artists who do not have an established reputation with SLG.
Q: Can I get a job at SLG?
A: We have a full roster right now, but you can always send in your resume to Dan, just in case.
Q: Do you offer internships?
Rarely. But you can always inquire.
Q: I want to publish my own comic book. Can you give me lots of advice and information and industry contacts and moral support?
A: While we do our best to be accessible to new artists, we don't always have time to help every one. You may send us your questions, but please keep in mind that we are not your reference librarians. Try looking for answers on your own. There is a lot of information out there!
Q: I'm a member of the media. How do I get review copies?
A: Please send an email with your name, the publication you write for, and address to email@example.com. Let us know if you want a specific comic or graphic novel or want to be placed on our general review list, or both. Please keep in mind that we do not send out review copies of every comic we publish, so if there is one in which you're specifically interested, you should send a request for it.